AML/KYC Policy

If you send us cryptocurrency, an AML verification of your transaction and your address will be carried out. In the event that your address or the cryptocurrency sent by you will have High Risk/Middle Risk or is previously associated with illegitimate sources – the transaction will be frozen.

In this case, identity verification will be carried out and the Service will ask the User to fully answer the following questions to confirm the origin of funds:

• through which platform did the funds come to you? Provide screenshots from the withdrawal history of the sender's wallet/platform.
• for which service you received funds;
• what was the amount of the transaction, as well as the date and time of its execution;
• which contact person you used to communicate with the sender of funds? Provide screenshots of the correspondence with the sender, where we can see confirmation of sending funds.

Also, it is necessary to provide the following materials:

• A high-quality photo of one of the documents (passport, ID card or driver's license).
• Selfie with this document and a sheet with today's date and signature written by hand.

The term of the inspection is up to 10 working days. After reviewing your materials, additional explanations may be required on your part, which may increase the processing time. High-quality materials take up to 5 working days on average.

If the funds passed through platforms that are under sanctions (Garantex, Hydra, Tornado Cash), the funds will be frozen until the end of the full investigation and may exceed the period established by the regulations until a response is received from the regulator. Before making an exchange, we strongly recommend that you check and make sure that your address is not associated with sanctioned platforms.

In exceptional cases, if the Risk score of a transaction or the sender's address is 100%, the funds may be frozen indefinitely.